Many of our Services involve health-related consultations, recommendations, and coordination (including Lab Draw orders or facilitation for hormone levels, nutrition markers, or related testing). Information you provide in these contexts may qualify as **Protected Health Information (PHI)** under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. If we are a HIPAA-covered entity (which applies if we transmit health information electronically in connection with standard transactions such as billing, claims, eligibility, or lab orders), our use and disclosure of PHI is governed primarily by our **Notice of Privacy Practices** (a separate HIPAA-required document). You can request a copy of our Notice of Privacy Practices [insert link or "directly from us at [contact info]"]. This Privacy Policy applies to non-PHI website usage data and general personal information. Where HIPAA applies, it supplements this policy, and HIPAA provisions take precedence over any conflicting terms here.
We may collect the following types of information:
- Personal Information You Provide
- Name, email address, phone number, mailing address, date of birth, gender, and demographic details
- Health and wellness information (e.g., symptoms, medical history, hormone concerns, menstrual/postpartum details, cancer treatment history, nutrition/weight goals, current medications, supplements, allergies)
- Lab-related information (e.g., prior test results you share, preferences for lab locations, or details needed to coordinate Lab Draws)
- Intake forms, questionnaires, messages, appointment requests, and consultation notes
- Payment information (handled securely by third-party processors
- Contact information, including mobile phone numbers (for appointment reminders, follow-ups, notifications, or other communications via SMS/text messaging).
- Automatically Collected Information
- IP address, browser/device type, operating system, pages visited, time/date of access, referring/exit pages
- Cookies, pixels, web beacons, and similar tracking technologies (see Section 9 for more on cookies)
- Information from Third Parties
- From laboratories, phlebotomy partners, or draw sites (e.g., test results or confirmation of completed Lab Draws, with your authorization/consent where required)
- From pharmacies, referring providers, or connected apps/platforms (if authorized)
We use your information to:
- Provide, personalize, administer, and improve our Services (e.g., hormone consultations, nutrition planning, sauna sessions, Lab Draw coordination/ordering, result interpretation/discussion)
- Schedule appointments, process payments, send reminders, confirmations, and follow-ups
- Communicate with you about your care, including sharing lab results or next steps
- Respond to inquiries, provide support, and manage our relationship with you
- Comply with legal obligations, detect/prevent fraud, enforce terms, and protect rights/safety
- Conduct internal analytics, quality improvement, service enhancement, and de-identified research (where permitted)
- With your consent or opt-in, send marketing updates about our services (you may opt out anytime via unsubscribe links or by contacting us)
- Send SMS/text messages for transactional or healthcare-related purposes (e.g., appointment confirmations/reminders, follow-up care instructions) where permitted under applicable laws.
- With service providers and business associates (e.g., website hosting, email/scheduling tools, payment processors, telehealth platforms, laboratories, phlebotomy/draw services) who are bound by contracts to protect your data (including HIPAA business associate agreements where applicable)
- With healthcare providers, labs, pharmacies, or draw sites as necessary to coordinate your care, order/perform Lab Draws, deliver results, or support treatment (with your authorization/consent where required by law)
- To comply with applicable law, respond to valid subpoenas/court orders, report as required (e.g., public health), or protect the safety of you or others
- In connection with a business transaction (e.g., merger/acquisition) where your information is transferred under similar protections
- With your explicit consent or at your direction
When you use our Lab Draw services (e.g., we order labs or coordinate draws at partner sites):
- We may share necessary PHI (e.g., test orders, your demographics, relevant history) with the lab or draw facility to facilitate testing.
- Results are typically returned to us and/or you directly (per lab policies and your preferences). We handle these results as PHI where applicable.
- We encourage you to review the privacy practices of any third-party lab or draw site, as they may have their own policies.
We use Nextiva (or similar compliant platforms) for conversational SMS/text messaging to communicate with patients and clients about our Services. This includes appointment scheduling/reminders, follow-up questions, notifications, care instructions, and other non-promotional healthcare-related messages. We may also send promotional/marketing messages (e.g., service updates, offers) only with your separate prior express written consent.
To comply with the Telephone Consumer Protection Act (TCPA), A2P 10DLC regulations (via The Campaign Registry/TCR), CTIA guidelines, and Nextiva's Business Messaging Registration policy:
If you have questions about SMS consent or wish to review/update your preferences, contact us using the details in Section 13.
To comply with the Telephone Consumer Protection Act (TCPA), A2P 10DLC regulations (via The Campaign Registry/TCR), CTIA guidelines, and Nextiva's Business Messaging Registration policy:
- Opt-In and Consent
- Consumers can opt-in for text messaging by filling out a form at https://toriperrodin.md-hq.com/registration or during intake/registration].
- The form clearly discloses: our business name (The Hormone Retreat), that you agree to receive SMS messages (including message and data rates may apply), the types of messages (e.g., appointment scheduling/reminders, follow-up questions, notifications, care instructions, and other non-promotional healthcare-related messages if checked), opt-out instructions (reply STOP to unsubscribe), and that consent is not required to purchase services.
- Consent and the associated phone number are obtained via this written form, submitted electronically, and recorded in our customer management database for compliance and record-keeping. We maintain records of opt-ins (including timestamp, source, and exact language presented) as required.
- For purely informational/transactional healthcare messages (e.g., reminders or results from a HIPAA-covered entity), we may rely on prior express consent (e.g., providing your mobile number during intake). Promotional messages require separate prior express written consent via the form or equivalent.
- Opt-Out and Management
- You can opt out of SMS communications at any time by replying STOP to any message we send. We honor opt-out requests immediately and will not send further texts (except a confirmation).
- You may also contact us directly [email/phone] to update preferences or revoke consent.
- Standard message and data rates may apply; check with your carrier.
- Message Content and Compliance
- All messages include our business name for identification. We limit frequency, send only during appropriate hours (generally 8 a.m. to 9 p.m. local time), and ensure content complies with TCPA (no unsolicited marketing without written consent) and HIPAA (for PHI-related texts). We register our campaigns and numbers with Nextiva/TCR as required for A2P messaging to ensure deliverability and prevent spam filtering.
If you have questions about SMS consent or wish to review/update your preferences, contact us using the details in Section 13.
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
SMS-Specific Rights: Opt out of texts as described above; request access to your consent records or restrictions on communications.
SMS-Specific Rights: Opt out of texts as described above; request access to your consent records or restrictions on communications.
We retain information as long as necessary for the purposes outlined here, to comply with legal obligations, resolve disputes, and enforce agreements. PHI is retained per HIPAA and state medical record retention requirements.
SMS consent/opt-out records are retained as required for TCPA compliance (typically 5+ years).
SMS consent/opt-out records are retained as required for TCPA compliance (typically 5+ years).
We use cookies and similar technologies for functionality, analytics, and (with consent) advertising. You can manage preferences via our cookie banner or browser settings.
Our Services are not directed to children under 13 (or 16 in some contexts). We do not knowingly collect personal information from children. Adolescent Hormone Support involves parental/guardian involvement and consent where required.
Our Site and Services are hosted in the United States. If you access from outside the US, your information may be transferred to and processed in the US, subject to US laws.
We may update this Privacy Policy. Changes will be posted here with an updated "Last Updated" date. Continued use after changes constitutes acceptance.
The Hormone Retreat
2761 E Milton Ave. Suite B-5Youngsville, LA - 70592
Email: info@thehormoneretreat.com
Phone: (337) 270-6909
Fax: (337) 279-1077
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